Help Center · Therapists

Getting started with Move8 in 5 minutes

From your first login to sending your first exercise program to a patient.

I can't log in

Wrong password, forgotten password, or you keep getting logged out.

Updating your account, company and billing details

Changing your password, personal data, company name and VAT ID.

Finding the right exercise (search & filters)

How search and the body part, diagnosis, muscle and equipment filters work — and tricks when you get zero results.

Building a therapy program (HEP)

Creating a therapy, adding exercises, setting reps/sets/rest/load, and ordering by day and week.

Templates: reuse your best programs

Save a program as a template and duplicate it for each new patient instead of building from scratch.

Adding and managing patients

Creating patient records, editing details, and why the email address matters so much.

Sending a program to a patient

How sending works, what the patient receives, and how to re-send.

My patient says they didn't receive the program

A checklist that resolves almost every 'email never arrived' case.

Exercise videos won't play

Black player, endless loading, or an error message — fixes for you and for your patients.

Billing, payments and invoices

How subscriptions are charged through Stripe, where receipts come from, and how to change your plan or card.