I can't log in

Forgotten or wrong password

1. On the login page, click Forgot password?
2. Enter the email address you registered with.
3. Open the email we send you and follow the reset link. The link is valid for a limited time — if it expired, simply request a new one.

No reset email? Check your spam/junk folder and make sure you typed the same email address your account uses. If you have multiple email addresses, try the others.

"I keep getting logged out"

For security, a login session lasts 8 hours. After that you are asked to log in again — this is expected behaviour, not an error. Your data is never lost when a session expires.

Still stuck?

Open a support ticket below and include the email address of your account (never include your password) — we'll check what's going on.