This applies to any Move8 email — verification, invitation, password reset, receipts or the daily blog.
- Search, don't scroll. Search your mailbox for "Move8". Emails often arrive but get auto-sorted into tabs like "Updates" or "Promotions" (Gmail does this a lot).
- Check spam/junk. If you find it there, mark it Not spam so future emails arrive normally.
- Wait 5 minutes. Most emails arrive within seconds, but occasional delays happen.
- Confirm the address. The email goes to your account's address — possibly an old one you no longer read. You can change it under Profile → Security.
- Check other addresses you use.
- Work/institutional addresses (hospitals, companies) sometimes block external senders. If nothing ever arrives on a work address, switch your account to a personal one.
- Mailbox full? A full inbox silently rejects new mail.
- Resends exist: the signup screen offers "resend the email" for verification; password reset can simply be requested again; your therapist can re-send an invitation.
If none of this finds it, open a support ticket below (from an address you do receive mail on) with the approximate time you expected the email — we can check delivery logs on our side.
