Login fails — causes in order of likelihood

The login screen rejects every sign-in problem with the same generic message, on purpose (it avoids revealing which accounts exist). Work through the causes in order:

1. Typo in the email. Retype it slowly. Check for a missing letter, ".con" instead of ".com", or a space your phone added at the end.
2. A different email address. Your account is tied to the address your invitation/verification was sent to. If you use several, try each one.
3. Wrong password. Caps Lock? Auto-capitalized first letter? If in doubt, press "Forgot your password?" and set a new one in a minute.
4. You never verified / never set a password.

- Self-registered but never clicked the verification email → use "Resend verification email" on the login screen, click the link, then log in. - Invited by your therapist but never pressed "Set your password" → use "Forgot your password?" with your email; the reset flow sets your first password.

1. No account exists. If the reset email never arrives on any address, you may not have an account yet — register at Create an account, or ask your therapist to invite you.

Still stuck after all five? Open a support ticket below with the email address you're trying (never write your password in a ticket!) and we'll check the account on our side.