Describe your problem, or browse the guides below.
Opening your exercise program link
Your therapist sent you a private link by email — here's how to open it (and fix a link that 'doesn't work').
I lost the email with my program
How to find it — or get a fresh one.
Do I need to create an account?
No — the link is all you need.
What do sets, reps, rest and load mean?
A plain-language glossary so you know exactly what '3 × 12, 60 s rest' asks of you.
Can I print my program?
Yes — here's how to get a paper copy.
The exercise video won't play
Black screen or endless spinner — try these steps in order.
It hurts when I exercise — should I continue?
When to stop and who to talk to.
Who can see my exercise program?
How private your link is, and what you should(n't) do with it.
Open a support ticket — we'll get back to you as soon as possible.
