Try these in order — one of the first three fixes it for almost everyone:
- Refresh the page (pull down on mobile, or press the reload button).
- Check your internet. Try opening any other website. If you're on Wi-Fi, try mobile data instead (or the other way round).
- Turn off ad-blockers or "privacy protection" features in your browser for this site — they often block the video player by mistake.
- Try another browser (e.g. Chrome or Safari).
- No sound? Check the speaker icon in the video player itself and your device's volume/silent switch.
Still not working? Open a support ticket below and attach a screenshot of what you see — we'll figure it out for you.
