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Evidence-based exercise programs — built with physiotherapists.

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Help Center · Patients

Getting Started

I forgot my password

  1. On the Log In page, press "Forgot your password?" under the Log In button.
  2. A card titled "Forgot Password" opens. Type your email address and press Send Reset Link.
  3. The screen changes to "Check Your Email". (It says "If an account with that email exists…" — that wording is a security measure and appears even for mistyped addresses, so double-check what you typed.)
  4. Open the reset email from Move8 and press its button.
  5. On the "Reset Password" screen, type a new password into New Password (at least 8 characters) and press Set Password.
  6. Log in with the new password.

Things that catch people out

  • The reset link is valid for 1 hour. Later you'll see "Invalid or expired reset token" — just start again from step 1.
  • No email after a few minutes? Check spam and confirm you entered the exact address your account uses. If you have several addresses, try each.
  • Each new request replaces the previous link — always use the newest email.
  • This flow also works if you never had a password (e.g. your invitation expired) — it sets your first one.

Still stuck? We're happy to help directly.

Contact Support

Related articles

  • Creating your account yourself
  • Activating the invitation from your therapist
  • Logging in, step by step