When your therapist adds you, you receive an email with the subject "Activate your Move8 Health account". It greets you with "Welcome, [your name]!" and names your therapist and clinic.
- Press the teal "Set your password" button in the email.
- A screen titled "Set Your Password" opens ("Welcome! Set a password to activate your account.").
- Type a password into New Password — at least 8 characters — and press Set Password.
- You're taken to the Log In page. Sign in with the email address the invitation was sent to and your new password.
- You land on your patient home screen, where your program from the therapist is already waiting.
The link expired or "doesn't work"
- Activation links are valid for 7 days. After that (error: "Invalid or expired reset token"), you don't need a new invitation: on the Log In page press "Forgot your password?", enter the same email address, and the reset email lets you set your first password — same result.
- If clicking does nothing, the link may have been split across two lines by your email app — copy the entire link into the browser's address bar instead.
Can't find the invitation?
Search your inbox for "Move8" and check spam. Still nothing? Your therapist may have mistyped your email address — ask them to check and re-send.
